By buying direct from the manufacturer, you enjoy the best pricing on high quality products. If you find a better price on another item, call us on 1800 892 872
and we will better that price. Our guarantee stands for 45 days after purchase!
For your peace of mind, any orders of stocked items placed online are covered by our 365 Day Money Back Guarantee. You can return the unused product up to 365
days after the date of purchase. Simple get in touch to arrange an easy return.
Place your order by 2:00pm for same day despatch on our express couriers for items in stock. Need it sooner? Contact our sales team on 1300 628 746 to discuss your
deadline. For delivery times please refer to the Shipping tab.
At Matshop, we strive to provide 100% customer satisfaction and live up to our incomparable reputation of providing quality products to perfectly suit your needs. We know there may be times that you are not completely satisfied with your choice and we work hard to make the returns process as simple and easy as possible for you. To help you buy with 100% confidence, we offer a 365 day money back guarantee for standard items (excludes custom made to order mats).
If you have changed your mind on a purchase of a standard product in stocked (this excludes Made to order custom mats), we will happily exchange it or refund the cost as long as the product has not been used in any way and that it is returned in the original packaging. If you decide to return the item, you are responsible for any costs associated with returning the goods to Matshop. The goods must be returned in new condition in which they were sold.
If the product has been received damaged or with any manufacturing defects please notify [email protected]. Please do not place the mat into service or use.
How to Return
Simply email [email protected] requesting a return, in this email please attach your receipt of purchase and include a note of the item/s that you wish to return.
A Return Goods Authorisation (RGA) form will be returned via email along with details of how the goods will be picked up from you.
Our internal returns department will arrange collection of the goods at a convenient time for you and our transport partners.
When we have received the return back into our warehouse the mat and pagacking will be inpected and if approved you will be issued a credit to you the same way that you have paid.
So how long does this take? After the form is completed the courier company will usually pick up the goods within 5 business days. From the time it is picked up to the time we have received it back into our warehouse for credit will be the same transit time as was delivered to you. We will process the return and confirm approval within 2 days of receipt of the goods back into our warehouse.
Please choose carefully when ordering custom made items. As these items are customised to your specifications, they are not able to be refunded. Any item that you enter dimensions is deemed custom made to order
No receipt of purchase? No problem. If your product has not been used and is in saleable condition we'll gladly offer you an exchange.
Please retain your original packaging so that the goods being returned can be sent back to us in the original packaging
Return shipping costs will be paid by the purchaser for change of mind