Our Philosophy

At Matshop, we strive to provide 100% customer satisfaction and live up to our incomparable reputation of providing quality products to perfectly suit your needs. We know there may be times that you are not completely satisfied with your choice and we work hard to make the returns process as simple and easy as possible for you. To help you buy with 100% confidence, we offer a 365 day money back guarantee for standard items (excludes custom made to order mats).

Returns Policy

If you have changed your mind on a purchase of a standard product in stocked (this excludes Made to order custom mats), we will happily exchange it or refund the cost as long as the product has not been used in any way and that it is returned in the original packaging. If you decide to return the item, you are responsible for any costs associated with returning the goods to Matshop. The goods must be returned in new condition in which they were sold. 

If the product has been received damaged or with any manufacturing defects please notify [email protected]. Please do not place the mat into service or use.

How to Return

  • Simply email [email protected] requesting a return, in this email please attach your receipt of purchase and include a note of the item/s that you wish to return.
  • A Return Goods Authorisation (RGA) form will be returned via email along with details of how the goods will be picked up from you.
  • Our internal returns department will arrange collection of the goods at a convenient time for you and our transport partners.
  • When we have received the return back into our warehouse the mat and pagacking will be inpected and if approved you will be issued a credit to you the same way that you have paid. 
  • So how long does this take? After the form is completed the courier company will usually pick up the goods within 5 business days. From the time it is picked up to the time we have received it back into our warehouse for credit will be the same transit time as was delivered to you. We will process the return and confirm approval within 2 days of receipt of the goods back into our warehouse.

Please Note

  • Please choose carefully when ordering custom made items. As these items are customised to your specifications, they are not able to be refunded. Any item that you enter dimensions is deemed custom made to order
  • No receipt of purchase? No problem. If your product has not been used and is in saleable condition we'll gladly offer you an exchange.
  • Please retain your original packaging so that the goods being returned can be sent back to us in the original packaging
  • Return shipping costs will be paid by the purchaser for change of mind 
  • Please review our 365-day money-back guarantee for more information