Frequently Asked Questions

1. How long will my order take to be processed?

  • Our state of the art facility allows us to despatch items within 16 business hours from receipt of your order and payment.

2. How long will it take for me to receive my Matshop order?

  • Our strategic location allows us to offer the following delivery time from despatch of the goods:

- Victorian Metro Areas 1 business day

- New South Wales Metro Areas 1 business day

- Queensland Metro Areas 1 business day

- Australia’s Capitol Territory 1 business day

- South Australia Metro up to 2 business days

- Tasmania up to 2 business days

- Western Australia Metro up to 4 business days

- Northern Territory up to 6 business days

- Victorian Regional up to 2 business days

- New South Wales Regional up to 3 business days

- South Queensland Regional up to 3 business days

- North Queensland Regional up to 6 business days

- Western Australia Regional up to 10 business days

3. I am in a hurry for this item and need it fast?

  • Matshop can despatch on priority overnight service to ensure you receive your order in the shortest possible time for exact details simply contact us online or call our sales support team on 1300 628 746.

4. Can I return the product?

  • Yes, Matshop have a 90 Day money back guarantee to ensure that our customers are 100% satisfied with the purchase, simply click here for details.

5. Can you deliver to Post Office boxes?

  • Unfortunately due to the large and bulky size of our goods we are unable to deliver to a post office box.

6. What vacancies does Matshop have currently?

  • As we are constantly on the lookout for key performers we would love to hear from you, please email [email protected] for an up to date list of vacancies.

7. What will delivery cost me?

  • Delivery is charged according to your location and also the size of your order, for a quote simply enter the required fields into the appropriate section of our checkout page.


If you require further assistance or have an additional query please email [email protected] or for immediate assistance during business hours simply request an online Chat - with Matt!