Frequently Asked Questions
How long will my order take to be processed?
Our state of the art facility allows us to despatch items within 16 business hours from receipt of your order and payment.
How long will it take for me to receive my Matshop order?
Our strategic location allows us to offer competitive delivery times. See below for your state:
Estimated maximum transit times across Australia:
| State | Metro Areas | Regional Areas |
| Victoria | 1 business day | 7 business days |
| New South Wales | 1 business day | 3 business days |
| Queensland | 1 business day | 3-6 business days |
| Australian Capital Territory | 1 business day | 1 business day |
| South Australia | 2 business days | 4 business days |
| Tasmania | 8 business days | 8 business days |
| Western Australia | 5 business days | 10 business days |
| Northern Territory | 7 business days | 7 business days |
What if I am in a hurry and need a mat fast?
Matshop can despatch on priority overnight service to ensure you receive your order in the shortest timepossible. For more details or to arrange a fast-track delivery, contact us online or call our sales support team on 1800 572 169.
Can I return the product?
Yes. Matshop have a 365-day money-back guarantee to ensure that our customers are 100% satisfied with the purchase. Click here for more information.
Can you deliver to Post Office boxes?
Unfortunately, due to the size of our goods we are unable to deliver to a post office box.
What vacancies does Matshop have currently?
We are constantly on the lookout for industry-leading talent, so we would love to hear from you. Please email [email protected] for an up to date list of vacancies.
What will delivery cost me?
Delivery is charged according to your location and also the size of your order. Full delivery costs are calculated at the checkout.
If you require further assistance or have an additional query please email [email protected]. For immediate assistance during business hours, simply reach out using the chat function below!