Frequently Asked Questions

How long will my order take to be processed?

Our state of the art facility allows us to despatch items within 16 business hours from receipt of your order and payment.

How long will it take for me to receive my Matshop order?

Our strategic location allows us to offer competitive delivery times. See below for your state:

Estimated maximum transit times across Australia:

State Metro Areas Regional Areas
Victoria 1 business day 7 business days
New South Wales 1 business day 3 business days
Queensland 1 business day 3-6 business days
Australian Capital Territory 1 business day 1 business day
South Australia 2 business days 4 business days
Tasmania 8 business days 8 business days
Western Australia 5 business days 10 business days
Northern Territory 7 business days 7 business days


What if I am in a hurry and need a mat fast?

Matshop can despatch on priority overnight service to ensure you receive your order in the shortest timepossible. For more details or to arrange a fast-track delivery, contact us online or call our sales support team on 1800 572 169.

Can I return the product?

Yes. Matshop have a 365-day money-back guarantee to ensure that our customers are 100% satisfied with the purchase. Click here for more information.

Can you deliver to Post Office boxes?

Unfortunately, due to the size of our goods we are unable to deliver to a post office box.

What vacancies does Matshop have currently?

We are constantly on the lookout for industry-leading talent, so we would love to hear from you. Please email [email protected] for an up to date list of vacancies.

What will delivery cost me?

Delivery is charged according to your location and also the size of your order. Full delivery costs are calculated at the checkout.

If you require further assistance or have an additional query please email [email protected]. For immediate assistance during business hours, simply reach out using the chat function below!