Matshop's front office is seen with branded matting and a backdrop. The blog header reads Why Choose Matshop?
By Matly
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Why Matshop?

What do you get when you buy direct from Matshop vs. other retailers?

You might have heard us mention that we are ‘Australia’s favourite mat shop’ but what does that actually mean?! How can we be so bold?!

We are confident because you’ve told us so yourselves. We have cold, hard evidence that we are your favourite mat shop, in the form of our reviews. If you haven’t already, check out our feedback from happy customers.

But why are our customers so happy? No, we didn’t bribe them with lollies. We simply supplied the best quality products alongside the best customer service possible. Here are some of the benefits of buying directly from us here at Matshop:

 

  1. Best-price guarantee

We manufacture almost all our products on-site in our factory. That means, we can’t be beaten in price. If you find our products cheaper anywhere else, we will match their price! (But you won’t).

 

  1. 100% satisfaction guarantee

If – for any reason – you are not 100% satisfied with your product or our services, we will refund you. Just let us know what went wrong and we will exchange or refund as you prefer.

 

  1. 365-day money-back guarantee

On the rare occasion that you no longer want your mat, you have 365 days to return it. This is different from the 100% satisfaction guarantee because returns made in that first year will be refunded on request. No questions asked.

 

  1. Same-day despatch & fast delivery

We are very proud to offer exceptionally fast delivery times. Order your standard-sized mats before 2 pm and, if it’s in stock, we will despatch them that same day. Please note regional deliveries take a little longer to arrive and custom-made mats take longer to manufacture.

 

  1. Industry-leading warranty

We don’t just believe in the quality of our products, we guarantee it. All our products are covered by industry-leading warranties ranging from 1 to 12 years. If your product breaks or becomes defective during that time, we will replace it.

 

  1. Expert advice from the matxperts

Something we have committed to maintaining – even as the business grew – was our outstanding customer service. When you call us, you are speaking to a dedicated sales or customer service rep that works in-house for Matshop. That means you are always getting the best and most relevant advice.

 

  1. Superior quality

The high quality of our products lets them speak for themselves. A quick glance at our reviews highlights how happy our customers are. There aren’t many brands that can boast such consistent satisfaction.

 

  1. Customer service that cares

Something we have committed to maintaining – even as the business grew – was our outstanding customer service. When you call us, you are speaking to a dedicated customer service rep that works in-house for Matshop. They always have your best interests at heart.

 

  1. Supporting a family-owned business

Matshop has been owned by the same Australian family for our entire life. Since we started in 2013, we have had the same family running operations and working in the business. We know many of our customers like to support small businesses, and that support means the world to us!

 

  1. Australian made products

Just like our business, most of our products are Australian made. We take great care in sourcing the best quality materials, as we have learned from experience that that is how to make the best quality products.

 

Buy direct for the best possible service and support

It’s up to you where to buy your new matting, and we want you to make the best decision for you. But we will say this: Matshop products are Australia’s favourite for a reason.

As always, the Matshop team loves hearing from you. Feel free to reach out with your mat-related questions using the chat function below. Or you can reach us on 1300 628 746. Our knowledgeable matxperts are always happy to help!

2 years ago